Frequently Asked Questions

We recommend booking as far out as possible to ensure the items you want are available. Several of our items are unique and book up quickly, so the greater notice you can give the better. The majority of our clients book their events 3-12 months in advance.

At the time of booking, a 50% non-refundable deposit is required to hold your date. The remaining 50% will be due 15 days prior to the event date.

Cancellations can be made outside of 60 days prior to the event. If the Services have been partially performed at the time the Client terminates the Agreement, Pacific Fairytales will be entitled to the entirety of the Total.

We understand that plans change and we will do our best to accommodate you. Should you need to reschedule, we require a minimum of 60 days’ notice and rescheduling fees will apply. We will do our best to accommodate you in these instances, but please be aware we may not always be available for your new date as we do book up several months in advance.

We do indeed! The fees and details will be outlined in your invoice.

The delivery fee is based on the size of your order and location of your event, as well as if you are booking over a Holiday weekend or needing a specific delivery/retrieval time. Please refer to your invoice for full details.

You will receive a confirmation email once your order has been placed.

We know our clients take good care of our items and do their best to prevent damage; however, we understand that accidents can happen. We will inspect all items within 48 hours of return and in the case of damage we will send an invoice to cover the cost of fixing the item along with photo evidence. Damage payment must be paid within 7 days of receiving the invoice.

Any late night fees and stat holiday fees will be outlined in your invoice. If the items are not ready for pickup at the agreed pickup time, additional hourly labour rates will also apply.